<Sales Operations Support>
- Direct Sales Support:
- Provide local support to assigned sales management and sales representative as required
- Local sales team expert on sales processes
- Handle sales/marketing efforts as required
- Salesforce.com (SFDC) (customer relationship management (CRM) application)
- Day-to-day support of SFDC working with sales operations
- Maintenance of customer/ user information on SFDC
- Provide local training on SFDC
- Manage sales lead queues from TS info and SFDC lead queue; align with proper salesperson sales lead queue
- Web set-ups/Trials/Links Management
- Assist sales on web set-up requirements
- Track trials activity; handle non-standard trial request with sales management
- Reporting/Analysis:
- Assist in the distribution of regular reports to sales management and business operations as required
including sales activity analysis, holding information
<Ordering/ Contract Administration /Billing Support>
- Sales Ordering:
- Support local sales are required
- Support local sales on sale quotations other sales documentation as required
- Contract Administration:
- Support local sales are required
- Maintain offline spreadsheet for tracking ordering process from start to finish; should be able to report
on timeliness
- Submit contract cancellations, request offline commission payouts
- Renewals Activity:
- Provide any necessary administrative support to local salespeople in regards to renewal activity
- Provide consistent timely information to regional contract/billing staff on renewals progress
<Customer Services /Fulfillment Support>
- Handle all local customer phone/email inquiries; depending on the size of the facility the CSS may be the
primary call handler within the facility
- Ensure each customer call is handled properly from start to finish as each call represents a customer
"moment of truth"
- Escalate all serious customer issues to appropriate levels of management
- Update customer inquiry database / call tracking system
- Handle special customer requests
- Periodically report progress on services to local sales and regional operational support staff
(include in weekly and/or monthly reports)
- Handle product delivery issues and other missing product inquiries
- Handle all product inquiries and direct customer to appropriate local contact
[자격요건]
• Bachelor's Degree or equivalent
• Sales support experience
• Proven ability to prioritize work
• Ability to anticipate needs and pro-actively address them with little to no supervision or prompting
• Excellent interpersonal skills
• Strong planning, time management and organizational skills.
• Excellent communication skills in both oral and written in both English and Korean.
• Takes pride in work, exhibiting accuracy and attention to detail.
• Ability to work with strong personalities and high ethical standards.
3~7년 (대리급)
업종
