Legal Product Specialists are an integral part of the DB/solution product sales and customer strategy
and they play an important role in supporting client acquisition and retention efforts. Legal Product
Specialists partner with Sales and Account Management to meet new sales and renewal goals through
the delivery of product demos, on boarding support and product training.
[주요업무]
• Answer incoming calls from the customers and field staff in order to assist with developing
appropriate search strategies for the retrieval of relevant research materials for our customers.
• Provide support to new content testing and product launches.
• Act as a liaison between our customers and other internal departments, as appropriate.
• Provide demonstrations, training and legal related workshops in support of sales activities to clients.
• Contact clients in regular basis to schedule for training sessions.
• Contribute to the development and enhancement of training and sales support materials and strategies.
• Provide feedback to product management and sales on clients’ use of products, additional service
needs and competitive situations.
• Meet service targets and help contribute to revenue targets.
• Provide escalation support for customer services and other colleagues on product related issues.
• Offer strong customer service skills as demonstrated by ability to anticipate and meet customer
needs and build relationships.
• Identify client risk and opportunities and work closely with the account teams in order to maintain
and further develop client satisfaction and retention.
[자격요건]
• Preferably legally qualified
• Must be able to work independently
• Ability to communicate effectively at all levels and in all forms with clients, internal staff and
3rd party development and support organisations
• Ability to gain and retain customer confidence and respect
• Solid interpersonal and problem solving skills
• Good time management skills to plan and prioritize workload and demands
• Self starter
• Fluent in Korean and English language
• Strong computer literacy
• Excellent training skills