[주요업무]
Role Purpose
• Retain market share by enabling end users to maximise the value of the desktop, identify and focus on the
“at risk” customers and generate leads.
• Client Specialists will use their specialist knowledge to demonstrate, and train on, relevant functionality and
content to specific end user workflows, increasing usage and product stickiness.
Responsibilities
• Train new and existing end users on the desktop
• Timely capture of end user intelligence in appropriate CRM tool
• Increase product stickiness by demonstrating relevant new content and functionality that enable end users
to make money
• Take orders for small-volume sales of desktops and specialist data at existing customers
• Identify “at risk” customers/end users and tactically focus on retaining them, bringing in Sales Specialists
where required
• Generate leads to pass to Sales Specialists for conversion
• Provide customer feedback to product development/SBU and represent the “voice of the customer”
• Participate in strategic migration activities as require
• Identify market ideas to engage a broad set of clients
[자격요건]
Qualifications
• Deep market understanding including a) basic market understanding b) knowledge of relevant market
c) strong understanding of customers' business model
• Significant product and workflow expertise (e.g. knowledge of financial modelling, Excel, MS Office);
knowledge of specific tech./ data apps
• Strong customer service skills
• Presentation skills (verbal & written)
• Strong interpersonal skills
• Ability to organize and execute a sales plan
업종
