ㅇ Responsible for the cash collection of a designated customer portfolio using Collection, CRM and OTC software
which includes contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a
manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and
attentive services that preserves the ongoing relationship with each customer.
ㅇ Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason
behind the payment concerns or disputes.
ㅇ Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
ㅇ Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk
and customer satisfaction.
ㅇ Undertake any other reasonable duties as requested by your line manager on a permanent or temporary basis.
Ability to understand and meet monthly goals and targets as set by Management.
[자격요건]
ㅇ Minimum 2 years high volume Business 2 Business Collections experience
ㅇ Microsoft Excel, Word and Outlook knowledge
ㅇ Ability to learn order to cash software
ㅇ Strong verbal and written communication skills
ㅇ Problem solving skills
ㅇ Able to prioritize and manage multiple responsibilities
ㅇ Bi-lingual in English and Korean with professional level writing and verbal skills in both
업종
