To maximize receivable recoveries while providing "best in class" customer service as part of an international
Collection team.
Role Responsibilities:
Reporting to the Global Credit & Collections Supervisor (based in Philadelphia, U.S. A.) you will be
responsible for the following:
ㅁ Responsible for the cash collection of a designated customer portfolio using Collection, CRM and OTC
software which includes contacting the customer by e-mail and phone to secure payment and resolve
billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as
providing professional and attentive services that preserves the ongoing relationship with each customer.
ㅁ Responsible for problem solving any customer issues with the customer while ascertaining the nature and
reason behind the payment concerns or disputes.
ㅁ Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
ㅁ Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum
risk and customer satisfaction.
ㅁ Undertake any other reasonable duties as requested by your line manager on a permanent or temporary basis.
ㅁ Ability to understand and meet monthly goals and targets as set by Management.
[자격요건]
Qualifications:
The successful candidate will have most of the following qualifications:
ㅁ Minimum 2 years high volume Business 2 Business Collections experience
ㅁ Microsoft Excel, Word and Outlook knowledge
ㅁ Ability to learn order to cash software
ㅁ Strong verbal and written communication skills
ㅁ Problem solving skills
ㅁ Able to prioritize and manage multiple responsibilities
ㅁ Bi-lingual in English and Korean with professional level writing and verbal skills in both
업종
